TikTok video exposes controversial reheating technique, leaving customers feeling cheated

In a controversial TikTok video that has sent shockwaves through Wendy’s loyal customer base, a disgruntled employee reveals a surprising behind-the-scenes practice concerning the preparation of ‘fresh’ fries.

The video, posted by TikTok account @izshaquan101, captures a moment when a customer complains about their ‘cold’ fries and requests a replacement for a supposedly fresher batch.

In the seven-second clip, the worker is seen taking back the bag of fries from the drive-thru window. Instead of preparing a genuinely fresh order, the employee opts to reheating the returned fries in the fryer and redistributes them into the branded fries box, which is then handed back to the customer.

While the motivation behind the video remains unclear—whether it’s a satirical skit or a genuine revelation—it has ignited outrage among Wendy’s customers who feel deceived by the fast-food giant.

Reheating fries is generally considered bad practice in the industry, as it’s believed to compromise the crispy texture and result in an overwhelming amount of grease, as noted by Southern Living.

Wendy’s, renowned for its square hamburgers and freshly made orders, has faced scrutiny from its customer base. The video prompted questions about the company’s adherence to its commitment to high-quality, fresh ingredients, as stated on their website: “High-quality fresh ingredients set Wendy’s food apart and ensure our menu is Fast Food Done Right.”

Customers expressed their disappointment and frustration in the comments, with some suggesting alternative strategies to ensure freshly made fries, such as requesting fries with no salt or personally witnessing the preparation process.

As the controversy unfolds, many Wendy’s patrons are left wondering if this behind-the-scenes revelation reflects a broader practice within the company