Ans: If this is not meant as an insult, then, firstly, stay calm at that moment and thank them for sharing it with you. Then, very politely, ask them what specifically led them to feel this way. This confession about why someone has been seeking therapy can be daunting.
Once they tell you their reason, try to put yourself in their shoes and see where things went wrong. Apologize to them and express genuine regret.
Imagine the courage it took for them to make this confession about therapy to you; therefore, try to understand the distress they are experiencing.
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