Customer horrified by Koala Tree Motel’s Creepy Crawly infestation receives cold shoulder from staff

A hotel stay turned into a horror show for a customer known as Kitti, who, along with her partner, was shocked to find not one or two but six cockroaches infesting their room at the Koala Tree Motel in Port Macquarie, NSW, Australia. The situation escalated when the staff’s response left the couple furious and determined to share their unsettling experience.

In a video posted on TikTok, Kitti documented her complaint at the front desk, expressing her dissatisfaction over the cockroach-ridden room. The staff member, seemingly dismissive, claimed that such occurrences sometimes happen, placing blame on external factors, including the local council.

Despite Kitti’s request for a refund due to the unhygienic conditions, the staff member only offered to refund the amount paid for the room upgrade, not the original booking amount. When pressed for an explanation, he curtly responded, “Because I don’t feel like it.”

The exchange took an unpleasant turn as the staff member accused Kitti of being overly concerned about the cockroaches, dismissing her complaint as emotional. Despite Kitti’s threat to report the health issue, the staff member remained unyielding, stating he had “nothing more to say.”

Kitti expressed her disbelief and frustration in a TikTok video, questioning the state of customer service. She also left a scathing review on TripAdvisor, describing the motel as the worst place she had ever set foot in, citing multiple large cockroaches and an unhelpful owner who refused a refund.

While Koala Tree Motel declined to address the matter with news.com.au, Kitti’s harrowing experience underscores the challenges faced by customers when seeking resolution for subpar accommodations.