Fresh blood, dodgy electrics, and dirty floors – a Turkish getaway turns into a disgusting experience

In a shocking turn of events, Martin Willmott, a 64-year-old grandad from Daventry, Northants, abandoned his highly anticipated holiday in Marmaris, Turkey, just a few hours after checking into what he described as a ‘hotel from hell.’ The unsuspecting traveler was left disgusted by the conditions he found in his room, prompting him to walk out within two hours of arrival.

Mr. Willmott, a father of two, had booked an eight-day holiday in Marmaris, enticed by a seemingly great deal in a brochure. However, upon reaching the hotel, his excitement turned into horror as he claims to have encountered fresh blood, urine stains, broken tiles, and dodgy electrics in his accommodation.

According to Mr. Willmott, the dire situation forced him to leave the premises, with his complaints to package provider Galaxy Holidays falling on deaf ears. The travel firm, on the other hand, argues that Mr. Willmott did not report the issues before leaving and maintains that compensation has been offered.

Paying a total of £920 for the package holiday, which included flights, transfers, and the hotel stay, Mr. Willmott arrived at Dalaman Airport on September 13. He was immediately put off by the hotel’s external appearance, noticing broken tiles and an overall scruffy look. The situation worsened when he entered his room, finding what he described as blood and urine stains on the mattress and holes in the bedsheets.

The list of grievances included electric outlets in the shower, exposed wiring, and filthy floors. Faced with these conditions, Mr. Willmott hastily booked another hotel, walking two hours at sunrise to reach the alternative accommodation, incurring an extra cost of £260.

Despite complaining to Galaxy Holidays upon his return, Mr. Willmott alleges that he received no refund or compensation. He further claims that the company accused him of lying about his experience. Seeking resolution, Mr. Willmott has written directly to the CEO of Galaxy Holidays but claims to have yet to receive a response.

Galaxy Holidays, in response, contends that Mr. Willmott failed to follow proper procedures by not reporting the issues immediately, hindering their ability to assist in real-time. They maintain that compensation has been offered as a gesture of goodwill and assure customers of their commitment to addressing concerns for the best possible experience.