Unfortunate incident leaves patron covered in feces and urine, prompting legal action

Dunkin’ Donuts faces legal action as a customer, Paul Kerouac, seeks over $100,000 in damages after an unpleasant incident involving a toilet explosion at a Winter Park, Florida franchise in January 2022. Kerouac, covered in human waste, filed the lawsuit on Wednesday, citing severe long-term injuries and emotional distress resulting from the incident.

According to the complaint filed in an Orlando state court, after the toilet exploded, Kerouac sought assistance from Dunkin’ Donuts employees to clean himself. The document states that an employee acknowledged a recurring issue with the toilet, indicating previous incidents.

The lawsuit claims that Kerouac has suffered bodily injury, psychological damages, permanent emotional injury, mental anguish, and a loss of the capacity for the enjoyment of life. It further asserts that he has required mental health care and counseling since the incident.

Dunkin’ Donuts has a history of facing lawsuits from customers. In a similar vein, a woman was awarded $3 million in damages after suffering severe second and third-degree burns from a coffee spill in February 2021. The plaintiff argued that the incident occurred due to a lid not being securely fastened, causing burns on her thighs, groin, and abdomen.

Kerouac’s legal action against Dunkin’ Donuts raises questions about customer safety and the responsibility of businesses to address recurring issues