Barclays confirms payment issues are resolved but is still working on updating customer balances.

Barclays is scrambling to resolve account balance discrepancies following a significant technical issue that disrupted payments and online banking for its customers. The issue, which began on Friday, left many unable to access funds, make essential payments, or manage their accounts through mobile and online banking services.

While Barclays has since confirmed that delayed payments have been processed, it is still working on updating the bank balances for some customers, with many still reporting issues on Sunday. The bank has reassured its customers that services are back to normal, but frustration continues to mount, especially as some transactions remain pending.

“The technical issue has been resolved, but we are still addressing any outstanding problems,” a Barclays spokesperson stated. “We’re very sorry for the disruption and will ensure no impacted customer is left out of pocket.” To assist affected customers, Barclays extended call centre hours over the weekend and promised to reach out to vulnerable individuals.

Despite these assurances, many customers are still experiencing problems, especially with mobile and online banking, as reports on outage monitoring site Downdetector remained high through Sunday. Customers voiced their frustration on social media, demanding compensation and answers.

One Barclays customer, Dave, a 69-year-old from Plymouth, shared that he had been overdrawn due to automatic transfers failing to go through. “There’s not enough in my account to pay a card bill tomorrow, all because of this issue,” he explained.

Others reported missing payments, including a £500 receipt and several scheduled transactions that were not processed. Michaela, 38, from Sheffield, criticised the bank’s communication, noting it had been “really poor” and only improved recently.

Despite the widespread disruption, Barclays reassured customers that the issue would not result in late payment penalties for those affected by the outage, particularly regarding the self-assessment tax return deadline. HMRC confirmed it was collaborating with Barclays to minimise any impact on those submitting their tax returns.

The outage coincided with payday for many in the UK, and the timing exacerbated frustrations. For some customers, such as Emily from Exeter, the consequences have been severe. Emily, a single mother, revealed that she had been left homeless after being unable to move into her new home. “I’m effectively homeless with my two children and two cats,” she said.

Barclays is facing significant scrutiny as the tech issues continue to affect its millions of customers. While the bank is working to resolve the situation, the delay in addressing all customer complaints has sparked a backlash, with many demanding quicker and clearer communication about the ongoing problems.